Vendor management is all about creating a mutually beneficial relationship so not only your company can succeed, but your vendors can successfully work with you. When you’re the company hiring you define the suppliers and what they are privy to it. As you look at rethinking or sharpening up your vendor management strategies consider the following.
Crawl. Walk. Run. The same principle can apply when investigating the efficacy of a mobile app through part of your organization. Consider the pilot program the first phase of improving your customer experience. Here are a few items to keep in mind when initially working through the kinks under a smaller team.